SoFai Abayas ensures that your luxury pieces are handled with the utmost care from our atelier to your doorstep.
We offer complimentary express shipping across all Emirates. Orders placed within Dubai are typically delivered within 24–48 hours.
We deliver to our clientele worldwide. International shipping costs and delivery times are calculated at checkout based on your destination. Any customs duties or import taxes are the responsibility of the recipient.
Every order arrives in our signature luxury gift packaging, designed to protect the delicate hand-embroidery and premium fabrics of your abaya.
Once your order is dispatched, you will receive a unique tracking link via email to monitor its journey.
Every order is carefully prepared and checked before dispatch to ensure you receive the correct item. All sales are final. We do not accept returns, exchanges, or offer refunds for change of mind, incorrect size selection, colour preference, or any other personal reason.
An exception is made only if an error has occurred on our side, such as receiving an item different from the one you ordered. Contact us within 48 hours of receiving your order with your order number and clear photos of the item received. Once the error is confirmed, we will arrange the appropriate replacement at no additional cost.
Items must remain unworn, unused, unwashed, unaltered, and in their original condition with all tags and packaging intact. Items returned without prior approval from SoFai will not be accepted.