Delivery Policy
Effective Date: February 25, 2025
At SoFai Abayas, we strive to ensure that your orders are delivered to you in a timely and efficient manner. This Delivery Policy outlines our shipping procedures, timeframes, and other relevant details.
- Shipping Methods and Costs
- We offer standard and express shipping options.
- Shipping costs are calculated at checkout based on your location and selected shipping method.
- Free shipping may be available on orders above a certain amount (as specified on our website).
- Order Processing Time
- Orders are processed within 2-3 business days from the date of payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
- Customized or pre-order items may take longer to process, and estimated timelines will be provided at checkout.
- Estimated Delivery Time
- Standard Shipping: Estimated delivery within 18-20 business days within the UAE.
- Express Shipping: Estimated delivery within 12-15 business days within the UAE.
- International Shipping: Delivery times vary by destination but typically take 15-20 business days.
- Delivery times are estimates and may be affected by external factors such as customs clearance, weather conditions, or carrier delays.
- International Shipping
- We ship to select international destinations.
- Customers are responsible for any customs duties, taxes, or import fees imposed by their respective countries.
- International shipping times may vary depending on location and customs processing.
- Delivery Confirmation & Tracking
- Once your order has been shipped, you will receive an email confirmation with tracking details.
- Customers can track their shipments using the provided tracking number through our designated courier service.
- Failed Deliveries & Reattempts
- If delivery is unsuccessful due to incorrect address details provided by the customer, additional charges may apply for re-shipping.
- The courier may attempt delivery multiple times before returning the package to us.
- If the package is returned to us, the customer will be responsible for the reshipping cost.
- Damaged or Missing Items
- If you receive a damaged or incorrect item, please contact our customer service team within 48 hours of delivery with relevant details and photos.
- We will assess the issue and arrange for a replacement or refund where applicable.
- Changes to Delivery Details
- Customers can request changes to the delivery address before the order is shipped by contacting our support team.
- Once the order is dispatched, we cannot modify the delivery details.
- Contact Information
For any queries related to delivery, please contact us by email at [email protected] or by WhatsApp at +971 54 768 3223.
